AI voice agent for psychologists and therapists

Q: What happens if someone says they are in crisis or in danger?

This is the most important rule in the script. When a caller mentions thinking about self-harm, being in danger or not being able to cope, Linia immediately stops the usual conversation, calmly tells them to call emergency services and at the same time sends you an SMS with the number they called from. We test this rule before going live.

Q: How does Linia protect client privacy?

Linia never confirms to anyone that someone is your client, not even to a family member who calls. SMS messages can be completely neutral, without the practice name or any words that reveal what it is about. Call summaries go only to you, and they contain only what is needed for booking.

Q: Will people feel uncomfortable when they realize they are talking to an AI assistant?

We recommend that Linia introduces itself as the practice's virtual assistant at the start, because openness builds trust. Many people find it easier to book a first session when they do not have to talk to a therapist right away. Linia speaks slowly, does not interrupt and does not ask personal questions, so the conversation stays natural and short.

Q: Can Linia book online sessions?

Yes. Linia offers free slots from your calendar and asks whether the client wants to come to your office or talk online. For an online session, the confirmation includes the time and the link, plus a reminder the day before. This is especially useful for clients from other cities or living abroad.

Q: What if an existing client calls me about something urgent?

We define separate rules for existing clients. Linia can take a message and forward it to you immediately or transfer the call to your mobile if you are available, and in a crisis it always directs the caller to emergency services first. You decide how it handles each case.

Q: Which languages does Linia speak with clients?

Linia speaks English, German, Russian, Serbian, Montenegrin and many other languages. If you work with international clients, Linia explains which languages you hold sessions in and books the appointment. You still receive the summary in your own language.

Your phone vibrates in the middle of a session. You do not answer, because the client in front of you deserves your full attention, and the person on the other end may have spent months building up the courage to make that call. Linia AI, the voice agent for psychologists and therapists, answers calmly and discreetly on your behalf, explains what the first session looks like and books an appointment, in person or online.

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Contact

Peace during sessions

A therapy practice that never misses a first call

A psychologist in private practice usually works alone. A session lasts an hour, the phone is on silent the whole time, and between two clients there are only a few minutes for notes. That is exactly when people looking for help call. For many, it is the first call of its kind in their life, a decision they have put off for months. When nobody answers, they rarely leave a message and even more rarely call back. Returning missed calls in the evening is not a solution either, because the person may not be alone and may not be able to talk freely.

A voice agent for psychologists and therapists answers every call when you cannot. Linia introduces itself as the practice’s virtual assistant, speaks in a calm, warm voice and never asks the caller to explain why they are calling. It answers practical questions: what the first session looks like, how long it lasts, whether online sessions are available and where the practice is located. Then it offers free slots from your calendar, books the one the caller chooses and sends a discreet SMS confirmation, without the name of the practice in the text if you prefer.

Linia does not provide therapy, does not give psychological advice, does not assess the caller’s state and does not make diagnoses. When someone says they are in crisis, thinking about harming themselves or in danger, Linia immediately stops the standard conversation, directs them to emergency services and notifies you by message at the same time. You keep full control of the therapeutic relationship, and you get uninterrupted sessions and the certainty that no first call goes unanswered.

What your practice gets with Linia AI

Every call answered while a session is in progress
First sessions booked without interrupting you
Online sessions with the link sent by message
Discreet SMS reminders the day before
Emergency referral and an alert to you in a crisis
A calm, warm tone with every caller

Benefits of an AI voice agent for psychologists

We set up the Linia AI agent around the way you work, your therapeutic approach and your privacy rules, so the first contact with your practice is exactly what you would want it to be.

Sessions without interruptions

Your phone no longer vibrates while a client is talking about something difficult. Linia takes every call during the session, and afterwards you read a short summary and decide whether anyone needs a callback from you.

A careful first contact

Someone looking for a psychologist for the first time often does not know what to say. Linia does not ask about the reason for the call, does not rush and does not use clinical terms. It simply explains what the first session looks like and offers an appointment.

Discretion comes first

Linia never confirms to anyone that someone is your client. SMS messages can be neutral, without the practice name, and call summaries go only to you or to someone you explicitly give access to.

A clear rule for crisis situations

If a caller mentions being in crisis, thinking about self-harm or being in danger, Linia immediately directs them to emergency services and sends you an alert at the same moment.

In-person and online sessions

Linia sees your calendar and offers appointments at your office or online sessions. For an online session, the client gets a message with the time and link, and you get the appointment booked without a single phone call.

Fewer last-minute cancellations

The day before a session, Linia sends a reminder or calls the client. If they cannot come, the slot is freed in time and offered to someone on the waiting list.

Late-evening calls

Many people only find the strength to seek help in the evening, when they are alone. Linia answers then too, books appointments and gives information, and your free time stays free.

A paperless waiting list

When your schedule is full, Linia adds interested people to the waiting list and contacts them as soon as a slot opens up. Nobody gets forgotten in a notebook next to the phone.

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Inbound and outbound calls

What Linia does for your therapy practice

Linia works as a discreet virtual receptionist: it takes calls from new and existing clients and, as agreed with you, sends reminders and appointment confirmations.

When a client calls your practice

A first call from someone new

Calmly explains what the first session looks like, does not ask about the reason for coming and offers a free slot.

Practical information

Answers questions about session length, your office address, online sessions and how to book.

Rescheduling

Moves or cancels a session for an existing client according to the rules you set and updates your calendar immediately.

A call in crisis

Stops the usual conversation, immediately directs the person to emergency services and notifies you without delay.

When Linia calls your clients

Session reminders

The day before the appointment, reminds the client of the session time with a neutral message that contains no sensitive details.

Online session links

Before an online appointment, sends the client the link and short instructions on how to join.

Free slots from the waiting list

When a slot opens up, calls someone on the waiting list and offers them an earlier appointment.

New appointment confirmations

After every booking, sends the client a confirmation with the date, time and office address or session link.

A therapy practice without and with Linia AI

Compare running your practice when you answer the phone between sessions with having an AI assistant handle the first contact.

Without an AI agent

Implementation

How we set up the Linia AI agent in your practice

From the first conversation to the first real call, there are four simple steps. We handle all the technical work, and you decide how Linia talks to your clients.

1. Free consultation

We talk about how you work, session length, online sessions and privacy rules, and about how you want the first contact with your practice to feel.

2. A script with a crisis rule

We write a calm, warm conversation script with a clear rule for crisis situations: referral to emergency services and an instant alert to you.

3. Connecting your calendar and messages

We connect your number, your Google or Outlook calendar and your online session tool, and we set the wording of SMS confirmations and reminders to be neutral and discreet.

4. Testing and launch

We go through test conversations together, including crisis situations, refine the tone and wording, and only then does Linia start taking real calls.

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Integration with popular platforms

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FAQ

Frequently asked questions

Answers to the questions owners and managers ask us most often before they bring an AI voice agent into their business.

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Does Linia provide therapy or psychological advice?

No. Linia does not provide therapy, does not give psychological advice, does not assess the caller's state and does not make diagnoses. Its job is organizational: to answer, give practical information about the practice and book an appointment. If a caller starts talking about their problem, Linia listens respectfully and kindly says that the first session is the best place for that conversation.

What happens if someone says they are in crisis or in danger?

How does Linia protect client privacy?

Will people feel uncomfortable when they realize they are talking to an AI assistant?

Can Linia book online sessions?

What if an existing client calls me about something urgent?

Which languages does Linia speak with clients?

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Linia AI voice agent for other industries

We have tailored Linia to 20 industries, each with its own conversation script and rules. Choose yours and see what an AI voice agent can do for your business.