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Return on investment in the first month
It is July, one employee is at the airport handing over a car, another is waiting for a flight at a second airport, and the office phone will not stop ringing. Linia AI, the voice agent for car rental agencies, takes those calls in English, German, Russian or the caller’s own language, checks available vehicles, takes the booking and arranges delivery wherever suits the guest.
Ready for the season
The car rental business lives on the summer season. From June to September, vehicles are constantly on the road, staff meet flights at the airports, drive cars to hotels and collect returned vehicles. That is when the phone rings most, with calls coming from all over Europe at all hours, because guests call when it suits them, not when your office is open. Every unanswered call is a booking the guest will make with another agency a few minutes later.
A voice agent for car rental agencies answers every call, even when all your staff are out. Linia asks for the dates, pickup and return locations, number of passengers and preferred vehicle class, checks availability in your system and confirms the booking. It explains the deposit, insurance, conditions for younger drivers and your rules for crossing borders into neighboring countries. The guest immediately gets an SMS or email confirmation, and you get the booking with all the details.
Linia does not take payments, does not change prices and does not approve exceptions to rental terms you have not defined in advance. When a guest calls about a breakdown, an accident or a problem on the road, Linia takes the location and a short description and transfers the call straight to the person on duty, and if anyone is injured, it first tells them to call emergency services. Your team can work in the field without constantly answering the phone, and the agency stops losing bookings in exactly the months when it earns the most.
We set up the Linia AI agent around your fleet, price list and rental rules, so automatic call answering matches what you already offer your guests.
Inbound and outbound calls
Linia works as the agency’s virtual receptionist: it takes calls from guests before and during the rental and, on your schedule, calls them when something needs confirming.
Takes the dates, pickup and return locations and vehicle class, checks availability and confirms the booking right away.
Explains the deposit amount, insurance, minimum driver age, fuel policy and conditions for crossing borders.
Moves the dates or pickup location when the vehicle is available and sends the guest a new confirmation.
Takes the vehicle's location and a short description of the breakdown or accident, then transfers the call straight to the employee on duty.
The day before pickup, confirms the flight number, landing time and the place where the guest collects the vehicle.
Reminds the guest of the time and place to return the vehicle and asks whether they need to extend the rental.
Contacts guests who asked about a vehicle but never confirmed the booking and checks whether they are still interested.
After the vehicle is returned, asks the guest how satisfied they were and records any feedback for your team.
Compare the season when the phone depends on staff out in the field with having an AI assistant take over the calls.
Without an AI agent
Implementation
From the first conversation to the first real call, there are four simple steps. We handle all the technical work, and you decide how Linia talks to your clients.
Return on investment in the first month
Ready to talk to artificial intelligence
Always available
More than 250 tools ready to integrate with your AI agents on our platform.
Answers to the questions owners and managers ask us most often before they bring an AI voice agent into their business.
More industries
We have tailored Linia to 20 industries, each with its own conversation script and rules. Choose yours and see what an AI voice agent can do for your business.
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