AI voice agent for restaurants

Q: What does Linia tell a guest who asks about allergens?

Linia only reads the ingredient and allergen information you have added to the menu. It does not judge whether a dish is safe for someone and does not promise that there are no traces of allergens. It always recommends that the guest tells the waiter about the allergy when ordering, and it adds an allergy note to the reservation.

Q: Can Linia arrange a celebration or a menu for a larger group?

Linia collects the basic details: the date, type of celebration, approximate number of guests, contact and any special requests. You or your head waiter agree on the final menu, price per person and terms, because that depends on the kitchen and supplies. You get a summary and call the guest fully prepared.

Q: Can Linia take delivery orders?

Linia gives information about delivery: zones, delivery hours and approximate waiting time. Taking a full order depends on how your kitchen receives orders and whether your ordering system can be connected via API. We agree on this at the consultation, and if a connection is not possible, Linia directs the guest to the channel you use.

Q: What happens when a guest wants to speak to someone at the restaurant?

Linia can transfer the call to the head waiter's or manager's mobile, or take a message and promise a callback. You set the rules: for example, celebration inquiries above a certain number of guests always go to you, and Linia handles everything else. Either way, the guest knows when and from whom to expect an answer.

Q: Does Linia work when the restaurant is closed?

Yes. Guests often call in the morning before opening or late in the evening to book for the next day. On Mondays or days when the restaurant is closed, guests hear your opening hours and can book for the following days right away. Linia answers at any time, records the reservation and sends an SMS confirmation, so when you arrive at work, the reservation book is already filling up.

Q: Which languages does Linia take reservations in?

Linia takes reservations in English, German, Russian, Serbian, Montenegrin and many other languages. For restaurants in tourist destinations, where a large share of guests are visitors, that is a big advantage during the season. The reservation always arrives in your system with the same details, whatever language the call was in.

It is Friday, eight in the evening, the dining room is full, the bar is in full swing, and the phone by the till rings for the third time in a row. The waiter is carrying four plates and cannot answer. Linia AI, the voice agent for restaurants, takes that call: it checks free tables, records the reservation, answers questions about the menu and opening hours and sends the guest a confirmation.

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Calm in the dining room

A restaurant where the phone never disrupts service

In a restaurant, the phone rings most exactly when there is least time for it. At lunch and dinner, on Fridays and Saturdays, during holidays and all summer long in tourist areas, the dining room is full and guests call to book a table, ask how late you are open, whether you have parking or what is on the kids’ menu. The waiter answers in a hurry, writes the reservation on a scrap of paper by the till, and half the calls go unanswered anyway. A guest who gets no answer books with the place across the street.

A voice agent for restaurants takes over the phone while your team works the floor. Linia asks for the date, time and number of guests, checks free tables in your reservation book or system and confirms the booking with an SMS. For celebrations, christenings, birthdays and larger groups, it takes the basic details and arranges when you will contact the guest about the menu. It answers questions about opening hours, location, parking and delivery, and about dishes and allergens it only says what is written in your menu.

Linia never promises what the kitchen has not confirmed. It does not claim a dish is safe for someone with an allergy, but reads the ingredients from the menu and recommends that the guest checks with staff at the restaurant. It does not make exceptions to your booking rules, does not guarantee a window table unless you have marked it as free and does not take payments. Your waiters stay with the guests at their tables, and you have clear reservations instead of scraps of paper with illegible numbers.

What your restaurant gets with Linia AI

Table reservations even when the dining room is full
Celebration inquiries with all the basic details
Answers about dishes and allergens from your menu
Information on opening hours, parking and delivery
An SMS reservation confirmation for every guest
Guests from abroad get an answer in their language

Benefits of an AI voice agent for restaurants

We set up the Linia AI agent around your table layout, menu and house rules, so guests get the same answer on the phone that your head waiter would give them.

Waiters stay on the floor

Nobody leaves a table with food waiting to answer the phone anymore. Linia takes every call, and your staff look after the guests who have already arrived and are waiting to be served.

Reservations without scraps of paper

Linia records the reservation directly in your reservation book or calendar, with the name, phone number, number of guests and any note. No more illegible numbers or double bookings of the same table.

Celebrations and larger groups

For a birthday, christening, business dinner or graduation party, Linia takes the date, the number of guests and any special requests, and sends you a summary so you can agree on the menu and other details with the guest.

Accurate menu and allergen information

When asked about ingredients, Linia reads the information from your menu, assumes nothing and always recommends that a guest with an allergy confirms with staff when ordering.

Fridays and Saturdays without busy lines

Linia takes several calls at once, so on the busiest evenings nobody hears a busy signal. Every guest gets an answer right away, and you fill tables you would otherwise lose.

Tourists in holiday destinations

In the summer, guests call from all over Europe. Linia speaks English, German, Russian and many other languages, books a table and sends a confirmation, without looking for a waiter who speaks the language.

Delivery information

If your restaurant delivers, Linia explains which parts of town you deliver to, when delivery starts and roughly how long an order takes. The guest does not have to call again to find out.

Fewer empty tables

Linia confirms reservations for larger groups the day before. If a guest cancels, the table is freed in time and you can offer it to others instead of leaving it empty all evening.

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Inbound and outbound calls

What Linia does for your restaurant

Linia works as the restaurant’s virtual receptionist: it takes calls from guests at any time and, as agreed with you, calls them when larger reservations need confirming.

When a guest calls your restaurant

Table reservations

Takes the date, time and number of guests, checks free tables and sends the guest an SMS confirmation.

Celebration inquiries

Records the type of celebration, the number of guests and their wishes, and sends you a summary so you can agree on the menu.

Menu questions

Answers questions about dishes, vegan options and allergens strictly based on the information in your menu.

Opening hours and location

Says how late you are open, where you are, whether there is parking and whether the restaurant offers delivery.

When Linia calls your guests

Large reservation confirmations

The day before, calls the guest who booked for a larger group and checks that they are coming and how many people.

Celebration details

Reminds the organizer to confirm the final number of guests and the menu choice by the agreed deadline.

A table has opened up

When someone cancels, calls a guest on the waiting list and offers them the freed table for that evening.

Feedback after a celebration

After the celebration, asks the organizer how satisfied they were and records feedback for the kitchen and the floor team.

A restaurant without and with Linia AI

Compare an evening at the restaurant when waiters answer the phone with an evening when an AI assistant takes the calls.

Without an AI agent

The phone rings while the dining room is full
Reservations on a scrap of paper by the till
Guests get no answer at peak times
Unclear answers about allergens
Empty tables because of uncancelled reservations

Implementation

How we set up the Linia AI agent in your restaurant

From the first conversation to the first real call, there are four simple steps. We handle all the technical work, and you decide how Linia talks to your clients.

1. Free consultation

We go through your table layout, opening hours, rules for reservations and celebrations, delivery and the questions guests most often ask on the phone.

2. Script and menu

We write the conversation script and add your menu with ingredients and allergens, with a clear rule that Linia only says about food what is written in the menu.

3. Connecting your reservation book

We connect the restaurant's number to your reservation system, Google Calendar or the spreadsheet you use, so every reservation lands in one place.

4. Testing before the rush

We test reservations, celebration inquiries and menu questions, refine the answers with your head waiter, and only then does Linia take real calls from guests.

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FAQ

Frequently asked questions

Answers to the questions owners and managers ask us most often before they bring an AI voice agent into their business.

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How does Linia know which tables are free?

Linia is connected to your reservation system, Google Calendar or another tool you use. It sees capacity by time slot and the number of free seats, so it never books a reservation that will not fit. If you want to keep some tables for walk-in guests, we set that up in the rules.

What does Linia tell a guest who asks about allergens?

Can Linia arrange a celebration or a menu for a larger group?

Can Linia take delivery orders?

What happens when a guest wants to speak to someone at the restaurant?

Does Linia work when the restaurant is closed?

Which languages does Linia take reservations in?

More industries

Linia AI voice agent for other industries

We have tailored Linia to 20 industries, each with its own conversation script and rules. Choose yours and see what an AI voice agent can do for your business.