AI voice agent for hotels

Q: What does Linia tell a guest if there are no rooms available?

It says honestly that there is no availability for those dates and offers what you have approved: other dates, another room type or a place on the waiting list. The guest leaves their contact details, and reception calls them if a room opens up. Linia never confirms a room that is not in the system.

Q: Can Linia arrange an airport transfer?

Linia records the flight number, landing time, airport and number of passengers, then passes the request on to the person or service that handles transfers. It explains to the guest how the transfer works and what to expect after landing. Your team sends the final confirmation, so you stay in control of the drivers' schedule.

Q: What happens when a guest who is already at the hotel calls?

Calls from guests at the hotel, for example about a problem in the room or an emergency, are transferred straight to reception or the person on duty. If reception cannot answer at that moment, Linia records the room number and the problem and sends a message to staff.

Q: Does Linia only work during the season?

No, it works all year round. In summer it takes the pressure off reception at the busiest times, and in winter it covers the phone when fewer staff are working or the hotel is temporarily closed. That way you do not miss early inquiries for the season or requests for groups, weddings and seminars, which are often arranged in the quieter months.

Q: How long does it take for Linia to start working at a hotel?

For most hotels, a few days are enough: getting to know the hotel, a multilingual script, connection and testing. Connecting to the booking system may take longer, depending on which system you use. We recommend finishing everything before June, ahead of the first wave of seasonal calls.

It is August, three families with suitcases are standing at reception, and the phone will not stop ringing. Linia AI, the voice agent for hotels, takes those calls instead of the receptionist. It answers guests about available rooms, airport transfers, parking and check-in times, in English, German, Russian or the guest’s own language, at night and at the busiest moments.

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Reception in high season

A seaside hotel that always answers

In a coastal hotel, reception works under constant pressure from June to September. Guests are checking in and out, asking for keys, towels and restaurant recommendations, and the phone rings at the same time. People call from all over Europe and beyond, each in their own language and at their own time. They ask whether there are rooms for next weekend, how long the drive from the airport takes, whether parking is available. A receptionist with a guest at the desk cannot answer, and the caller books another hotel through a platform a few minutes later.

These are exactly the calls a voice agent for hotels takes over. Linia answers right away, in the guest’s language, and handles the conversation like an experienced virtual receptionist. It asks for arrival and departure dates, the number of adults and children and the room type, then enters the request in your system or sends it to reception by email. It explains check-in and check-out times, how to get to the hotel from the airport, and whether the hotel has parking and breakfast. If your hotel uses a booking system with an API, Linia can check availability directly.

Linia does not charge for stays over the phone, does not change prices and does not promise rooms that are not in the system. Complaints from guests already at the hotel, as well as any emergencies, go straight to the person on duty at reception. The benefit shows in the very first season. Reception focuses on the guests standing in front of it, and calls from abroad at three in the morning no longer go unanswered. Direct inquiries, on which the hotel pays no platform commission, get a quick and friendly answer, and management receives an overview of all night-shift calls every morning.

What your hotel gets with Linia AI

Every call answered, even in peak season
Conversations in the guest's language, even at midnight
Booking requests delivered to reception instantly
Accurate information on transfers and parking
More direct bookings with no platform commission
An overview of night calls by email every morning

Benefits of an AI voice agent for hotels

The Linia AI agent knows your room types, house rules, restaurant hours and how to get to the hotel, so guests get answers like they would from your best receptionist.

Night calls without a night shift

Guests from other time zones call when it is night where you are. Linia answers at three in the morning just as politely as at noon, while the night receptionist looks after guests in the hotel.

The guest chooses the language

Linia speaks English, German, Russian, Serbian, Montenegrin and many other languages. A guest from Munich or Warsaw does not have to struggle, and you do not have to find a receptionist who speaks five languages.

Room availability inquiries

Linia collects the dates, number of guests and preferred room type, then checks availability in the system or sends the request to reception. The guest does not wait for a callback that may never come.

More direct bookings

Every guest who calls you directly is a booking with no platform commission. When someone answers right away and gives a clear answer, they are less likely to give up and book online.

Airport transfers

Linia explains how to get to the hotel from the airport, records the flight number and landing time and passes the transfer request to the person who organizes transport. The guest knows someone will be waiting.

A relieved reception desk

The receptionist no longer has to choose between the guest at the desk and the phone. Linia takes the calls, and the receptionist handles check-in, keys and questions from people already at the hotel.

Answers to recurring questions

Parking, breakfast, pets, distance to the beach, late check-out. Linia answers the questions reception hears a hundred times a day, always with the same accurate information you have given it.

The same service off season

In winter, when fewer staff are working, Linia keeps taking calls for spring and summer. Inquiries for groups, weddings and seminars do not wait for reception to return from a break.

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Inbound and outbound calls

What Linia does for your hotel

Linia takes calls from guests planning a stay and also calls guests before arrival and after departure.

When a guest calls your hotel

Booking inquiries

Asks for the dates, number of guests and room type, then checks availability or sends the request to reception.

Transfers and arrival

Records the flight number and landing time and explains how to get from the airport to the hotel.

Check-in and check-out

Answers questions about check-in and check-out times, early arrival, late check-out and leaving luggage at reception.

Questions about the hotel

Gives information about parking, breakfast, the pool, pets and the distance to the beach and city center.

When Linia calls hotel guests

Arrival confirmation

A few days before arrival, calls the guest, confirms the dates and asks whether they need a transfer or parking.

Pre-trip information

Explains to first-time guests how to get to the hotel and what to expect at check-in.

Post-stay survey

After departure, asks the guest how satisfied they were and records feedback for hotel management.

Offers for returning guests

Calls guests from previous seasons and lets them know about early booking dates or a special offer you have approved.

Hotel reception without and with Linia AI

See what an August day at reception looks like before and after introducing an AI voice agent.

Without an AI agent

Implementation

How we set up the Linia AI agent in your hotel

From the first conversation to the first real call, there are four simple steps. We handle all the technical work, and you decide how Linia talks to your clients.

1. Free consultation

We get to know your hotel, room types, seasons, how your reception works and which calls put the most pressure on your staff in summer and on the night shift.

2. A script for your guests

We write the answers about rooms, transfers, parking, breakfast and house rules in all the languages your guests speak most often, with rules for handling complaints.

3. Connecting to reception

We connect the hotel's number, the reception email and, if it has an API, your booking system, so Linia sees available rooms in real time.

4. Testing before the season

We try out calls in several languages, refine the answers with your staff and put the Linia AI agent to work before the first summer guests arrive.

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Return on investment in the first month

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Integration with popular platforms

More than 250 tools ready to integrate with your AI agents on our platform.

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FAQ

Frequently asked questions

Answers to the questions owners and managers ask us most often before they bring an AI voice agent into their business.

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Can Linia make a room booking?

It depends on the system you use. If your booking system has an API, Linia can check available rooms and enter the request directly. If not, it collects all the stay details and sends them to reception, which sends the guest the final confirmation. Linia does not charge for stays over the phone.

Which languages does Linia speak with guests?

What does Linia tell a guest if there are no rooms available?

Can Linia arrange an airport transfer?

What happens when a guest who is already at the hotel calls?

Does Linia only work during the season?

How long does it take for Linia to start working at a hotel?

More industries

Linia AI voice agent for other industries

We have tailored Linia to 20 industries, each with its own conversation script and rules. Choose yours and see what an AI voice agent can do for your business.

Hotel