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Return on investment in the first month
A few people are waiting at the counter, the pharmacist is explaining how to take an antibiotic, and the phone rings again. Linia AI, the voice agent for pharmacies, takes those calls: it checks whether a medicine is in stock, reserves it in the patient’s name and tells callers your opening hours and which pharmacy is on duty. The pharmacist stays focused on the patient standing in front of them.
Pharmacy calls
In a pharmacy, the phone usually rings when the counter is busiest. The pharmacist is dispensing prescriptions, explaining how to take a medicine or looking for the right pack, and the calls keep coming: do you have this medicine, how late are you open, which pharmacy is on duty tonight. Most of these questions have a short answer, but every call interrupts the work and makes the queue longer. When nobody answers, people come in for nothing or go to another pharmacy. Chains with several branches face the same problem in every location, every day.
As an AI voice agent for pharmacies, Linia AI answers these repeated questions instead of the pharmacist. Connected to your stock management software, it checks whether a medicine is available and in which form, takes a reservation with a name and phone number and says how long the medicine will be held at the counter. It knows the opening hours of every branch and the on-duty schedule, so at night it directs people to a pharmacy that is open. For pharmacy chains, it works as one virtual receptionist for all locations, answering calls automatically in every city.
Linia does not advise on dosage, does not recommend substitutes and does not judge whether a product can be combined with a therapy. It never diagnoses. It passes those questions straight to a pharmacist or takes a number for a callback. If the caller describes an emergency, such as difficulty breathing or severe chest pain, Linia tells them to call emergency services immediately. Pharmacists get the calm they need for professional work, and the pharmacy stops losing customers because of a busy line.
We connect the Linia AI agent to your stock and opening schedule, and we set the limits of each conversation together with the responsible pharmacist.
Inbound and outbound calls
Linia answers calls from patients and, when needed, calls them back or sends them a message.
Checks the stock system and says whether the medicine is available, in which strength and pack size.
Reserves the medicine under a name and phone number and tells the patient how long it will be held at the pharmacy.
Gives holiday and weekend opening hours and directs callers to the pharmacy on duty in the city.
Passes questions about dosage, substitutes or drug interactions straight to the pharmacist or schedules a callback.
Lets the patient know the ordered medicine has arrived and how long they have to pick it up.
Reminds patients who have opted in that it is time to renew a prescription or pick up their regular therapy.
Calls patients whose reservation is about to expire and asks whether they still want the medicine, so you do not hold it for nothing.
Asks patients after their purchase how satisfied they were with the service and records feedback for the pharmacy management.
You can see the difference on the very first day, both at the counter and on the phone.
Without an AI agent
Implementation
From the first conversation to the first real call, there are four simple steps. We handle all the technical work, and you decide how Linia talks to your clients.
Return on investment in the first month
Ready to talk to artificial intelligence
Always available
More than 250 tools ready to integrate with your AI agents on our platform.
Answers to the questions owners and managers ask us most often before they bring an AI voice agent into their business.
More industries
We have tailored Linia to 20 industries, each with its own conversation script and rules. Choose yours and see what an AI voice agent can do for your business.
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