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Last updated: 11.11.2025
These Terms of Use (hereinafter: the “Terms”) govern the use of the website linia.co.me and the service Linia – AI Voice Agent (hereinafter: the “Service”), operated by Neting d.o.o. Nikšić.
By accessing the website and/or using the Service, you agree to these Terms and confirm that you have carefully read them. If you do not agree with these Terms, please do not use this website or the Service.
Neting d.o.o. Nikšić
Gojka Garčevića b.b
81400 Nikšić, Montenegro
Phone: +382 68 054 066
Email: info@linia.me
Linia is an AI call center / AI voice agent that enables automated answering of phone calls, appointment scheduling, data collection, basic customer support and other functions depending on the agreed service package.
A detailed description of features, pricing and limitations is available on our website and/or in the individual agreement with the client.
By using the website and/or entering into a contract for the Linia service, you confirm that:
You have the legal capacity and authority to accept these Terms on behalf of your company
You agree to use the Service only in accordance with applicable laws and regulations
You accept all obligations and limitations defined in these Terms
Certain Service functionalities are available only to registered users and/or based on a signed agreement. When registering or entering into an agreement, you agree to provide accurate and up-to-date information.
We reserve the right to refuse or terminate cooperation with users who violate these Terms, misuse the Service or fail to meet their financial obligations.
The user agrees to:
Use the Service in accordance with applicable laws (especially regarding privacy, call recording, data protection and telecommunications)
Not use the Service for illegal, abusive, fraudulent or malicious activities
Not attempt to compromise system security, bypass protective mechanisms or gain unauthorized access to other users’ data
Protect the confidentiality of access credentials (such as username, password or API keys)
Notify Neting without delay of any suspected misuse of the account or security incident
The user is responsible for the content and legality of the data processed through the Linia service (for example conversation content, scripts or messages).
If the Service includes call recording, transcription or conversation analytics, the user is responsible for:
Verifying whether call recording is permitted under the laws of the country where the business operates
Ensuring that end users (callers) are informed about the recording in accordance with applicable law
Informing Neting about any specific restrictions or requirements related to storing and processing such data
Neting is not responsible for any unlawful call recording performed by the user.
Prices, billing models (for example monthly subscription, price per minute or price per call) and payment terms are defined on the website and/or in an individual agreement.
The user agrees to:
Pay for the service according to the agreed terms
Settle all obligations on time
Notify us of any billing errors within a reasonable time after receiving an invoice
In case of non-payment, we reserve the right to:
Limit access to the Service
Temporarily suspend the account
Terminate the agreement while retaining the right to collect outstanding payments
To the maximum extent permitted by law:
We do not guarantee that the Service will always be available without interruption, errors or delays, although we will make reasonable efforts to maintain a high level of availability
We are not liable for damages resulting from service interruptions, technical issues, third-party attacks, telecom provider issues or other external partners
We are not responsible for indirect, consequential, lost profit or reputational damages
The total liability of Neting, on any basis, is limited to the amount paid by the user for the Service during the previous 12 months, unless otherwise required by law
The user uses the Service at their own risk, understanding the technical and legal limitations.
The content on this website (texts, design, graphics, logos, product names and similar materials) and the software powering the Service are protected by copyright and other intellectual property rights.
Without prior written permission from Neting, it is prohibited to:
Copy, modify, distribute or publicly publish content for commercial purposes
Reverse engineer, decompile or attempt to extract the source code of the software
The user retains rights to their own brands, materials and data entered into the system.
The user may stop using the Service in accordance with the terms defined in the agreement and/or by notifying Neting within the agreed notice period.
Neting may terminate the agreement or suspend access to the Service if:
The user violates these Terms
The user fails to fulfill financial obligations
The user abuses the system or causes harm to Neting or third parties
After termination, data will be retained or deleted in accordance with the Privacy Policy and the agreement.
We reserve the right to update these Terms from time to time. The updated version will be published on the website with a clearly indicated effective date.
Continued use of the website and the Service after changes are published will be considered acceptance of the updated Terms.
These Terms are governed by the laws of Montenegro. Any disputes arising from or related to these Terms will fall under the jurisdiction of the competent court in Nikšić, unless otherwise required by law.
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