Home / Privacy Policy
Last updated: 11.11.2025
This Privacy Policy explains how Neting d.o.o. Nikšić (“we”, “us”, “our”) collects, processes and stores your personal data when you visit the website linia.co.me and/or use the service Linia – AI Voice Agent (hereinafter: the “Service”).
We respect your privacy and are committed to processing personal data lawfully, fairly and transparently, only for purposes clearly defined in this Policy.
By using this website and/or our Service, you confirm that you are aware of the processing of personal data as described in this Privacy Policy.
The controller of your personal data is:
Neting d.o.o. Nikšić
Gojka Garčevića b.b
81400 Nikšić, Montenegro
Phone: +382 68 054 066
Email: info@linia.co.me
For any questions regarding privacy or data protection, you can contact us at info@linia.co.me.
We may collect the following categories of data:
When you contact us through a contact form, email, phone or any other method, we may collect:
Name and surname
Company name
Email address
Phone number
Message or inquiry content
Any other information you voluntarily provide
If you enter into a contract with us for the use of the Linia AI voice agent, we may also collect:
Company information (registration number, tax number, address, billing details)
Contact details of authorized representatives
Depending on the agreed cooperation model, the Service may include:
Call records (caller/callee number, time of call, call duration)
Call recordings (if agreed and legally permitted)
Conversation transcripts (speech-to-text conversion)
Notes or tags added to calls (for example “potential client”, “support”, “complaint”)
The scope and method of storing this data are clearly defined in the contract with the service user (your company).
When visiting the website, certain data may be automatically collected, such as:
IP address
Browser type and version
Operating system
Referring website URL
Date and time of visit
Pages visited on our website
These data are used for system security, statistical analysis and improvement of website functionality. More details can be found in our Cookie Policy.
We process your data only for the following purposes:
Responding to your inquiries and communicating with you
Preparing offers and concluding contracts
Providing and maintaining the Linia AI Voice Agent service
Fulfilling contractual obligations
Improving service quality, system analysis and performance optimization
Complying with legal obligations (accounting, record keeping, archiving)
Protecting our legitimate interests (preventing misuse, collecting receivables, protecting systems from attacks)
We will not use personal data for purposes inconsistent with those listed above unless we first obtain your consent or are required to do so by law.
Your data is processed based on:
Performance of a contract or steps taken at your request before entering into a contract
Your consent, when required (for example certain marketing activities or cookies)
Legal obligations (for example accounting regulations)
Legitimate interests (for example system security, abuse prevention, service improvement)
We retain personal data only for as long as necessary to:
Fulfill the purpose for which it was collected
Comply with contractual and legal obligations
Protect our legal interests (for example limitation periods)
The specific retention period may depend on the type of data, contractual relationship and applicable regulations.
After the retention period expires, the data is securely deleted, anonymized or archived in accordance with applicable laws.
Access to your data may be provided to:
Our company Neting d.o.o. Nikšić, authorized employees and collaborators
Technical partners who help us deliver the service (for example hosting providers, telecom operators, software providers), only to the extent necessary for providing the service
Accounting services and other mandatory external partners (in accordance with legal obligations)
Competent public authorities, if required by law
With all partners who may have access to personal data, we aim to conclude appropriate data processing agreements to ensure an adequate level of protection.
We do not sell personal data to third parties.
If personal data is transferred to servers or partners outside Montenegro, we will take all reasonable measures to ensure an adequate level of protection in accordance with applicable regulations.
In accordance with applicable laws, you have the right to:
Request information about whether we process your data
Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of data when there is a legal basis
Request restriction of processing
Object to processing based on legitimate interest
Withdraw consent if processing is based on consent (withdrawal does not affect previous processing)
To exercise your rights, you can contact us at info@linia.me.
You also have the right to file a complaint with the competent data protection authority in accordance with the laws of Montenegro.
We implement reasonable technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration or destruction.
However, no method of data transmission or storage over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security but aim to minimize risks.
We may occasionally send you notifications about updates, service improvements and special offers if we have:
Your consent, or
A legitimate interest (for example if you are already our client)
You may request to stop receiving marketing messages at any time by using the unsubscribe link (if available) or by contacting us at info@linia.me.
This Privacy Policy may be updated periodically to reflect changes in laws, technology or our services. The updated version will always be published on this page with the date of the latest update clearly indicated.
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