AI voice agent for travel agencies

Q: How does Linia know which packages and prices we have?

We add your offer to the knowledge base Linia uses during calls: destinations, departures, what is included and the approximate prices you have approved. When you publish a new catalog or a last minute promotion, we update the data, and from that moment Linia talks about the new offer.

Q: How does the quote reach the traveler by email?

At the end of the call, Linia asks for the email address and repeats it letter by letter to avoid mistakes. Your agent immediately gets a summary of the traveler's wishes and sends the quote. If you use a CRM or booking system with an API, it can be set up so that the traveler receives a basic quote automatically.

Q: Does Linia answer foreign guests looking for excursions?

Yes. Guests on the coast often call from their hotel or apartment to ask about an excursion for the next day. Linia speaks English, German, Russian and many other languages, describes the program, departure time and meeting point and adds the guests to the list. Your guide has an exact list in the morning.

Q: What about questions on visas and travel documents?

Linia does not give advice on visas, entry to other countries or passenger rights, because those rules change and depend on citizenship. It can say that a valid passport is required for the trip if you have added that to the script, and it forwards all detailed questions to an agent who gives verified information.

Q: How does Linia help with quotes for honeymooners and groups?

These inquiries need more details, so Linia asks additional questions: the wedding or departure date, the number of people, the budget and any special wishes. Everything reaches the agent in a single summary. You can route group inquiries to one agent and honeymooners to another, and Linia sorts them automatically.

Q: Does the agency have to change its phone number?

No. Linia connects to the number travelers already know from your business cards, website and catalogs. You can choose whether it answers only outside office hours, only when agents are busy or on every call, and you can easily change the rule when the season starts.

People plan their holidays in the evening after work and at weekends, exactly when the agency is closed. Linia AI, the voice agent for travel agencies, takes those calls, asks about the destination, dates, number of travelers and budget, presents packages and excursions from your offer and takes an email address for a detailed quote. In the morning, your agent finds ready inquiries instead of a list of missed calls.

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Contact

Travel inquiries

A travel agency that answers even when it is closed

In a travel agency, the phone rings most when there is nobody to answer. A family talks about their summer holiday over dinner, a newlywed couple picks a honeymoon at the weekend, and a company organizing a staff trip calls just before the end of the working day. During the season, foreign visitors also call, looking for a rafting trip, a lake tour or a boat trip around the bay for tomorrow. At those times, agents are busy with travelers in the office or with bookings. An unanswered inquiry does not wait until morning, because several other agencies in town have a similar offer.

Linia AI, the voice agent for travel agencies, answers every one of those calls. It asks the traveler where they want to go, when, how many people are traveling and whether they prefer to fly or travel by coach. It presents the packages, last minute deals and excursions you have given it, so the conversation has real substance. At the end, it takes the email address and phone number, and your agent gets a clear summary of the inquiry and sends the quote. With foreign guests, Linia speaks English, German, Russian or another language and books them on the excursion they choose.

Linia does not confirm prices or availability it has not checked in your system and does not take payments. It does not give advice on visas, health requirements for travel or passenger rights, but passes those questions on to an agent. Your team always completes the travel contract and the final booking. The benefit for the agency is simple: inquiries that used to disappear in the evening and at weekends are now waiting in the morning, already processed, with all the details needed for a quote, and your agents spend their time selling instead of repeating the same information.

What travelers and agents get with Linia AI

Travel inquiries taken in the evening and at weekends
Travelers' wishes recorded before the quote is written
Last minute deals presented to everyone who calls
Excursions for foreign guests in their own language
Groups and honeymooners routed straight to the right agent
An email summary of every inquiry in your inbox

Benefits of an AI voice agent for travel agencies

We train the Linia AI agent on your packages, departures and excursions, so travelers get answers from your agency’s real offer, not generic travel talk.

Inquiries in the evening and at weekends

The decision about a holiday is usually made after dinner or on a Saturday morning. Linia takes the call then, asks about the traveler's wishes and sends you the inquiry, so the quote can go out first thing on Monday.

By plane or by coach

Linia knows which departures you have and explains the difference between packages with flights and coach trips. The traveler chooses transport in the same call, and you get an inquiry with the option clearly marked.

Last minute without delay

When seats become available just before departure, every hour counts. Linia presents last minute deals to everyone who calls and can also call travelers who previously asked about that destination.

Honeymoons and special trips

A honeymoon calls for more questions: the date, the budget, a preference for the beach or a city. Linia takes its time with the conversation and sends you an inquiry with all the details for a tailor-made quote.

Groups and companies

Schools, associations and companies ask about group travel and excursions. Linia records the number of people, the period, the departure city and the organizer's contact and forwards the inquiry straight to the agent in charge of groups.

Excursions for guests on the coast

Foreign guests staying in coastal towns call to ask about excursions. Linia describes the program, departure time and duration in English, German, Russian or another language and books the reservation.

The quote arrives by email

At the end of the call, Linia confirms the traveler's email address. The agent gets the summary and sends the quote, and if your booking system is connected via API, a basic quote can go out automatically.

No busy line

When you announce a promotion or a new departure, all the phones ring at once. Linia talks to several travelers in parallel, so no inquiry ends with a busy signal.

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Inbound and outbound calls

What Linia does for your travel agency

Linia takes inquiries from travelers and guests and, when needed, calls those who are waiting for a quote or asked about a trip earlier.

When a traveler calls your agency

Package inquiries

Asks about the destination, dates, number of travelers and budget, presents suitable packages and takes an email address for the quote.

Excursions and day tours

Describes the excursion program, departure point and duration, then books guests on the excursion they choose.

Flight and coach departures

Answers questions about departure dates, luggage and meeting points, based on the information you have given it.

Calls from foreign guests

Answers guests in English, German, Russian and many other languages, without waiting for an agent who speaks them.

When Linia calls travelers

Quote follow-up

A day or two after a quote is sent, calls the traveler, asks whether they received it and whether they have any questions.

Last minute alerts

Calls travelers who asked about a specific destination when seats become available on better terms.

Pre-departure reminders

The day before the trip, reminds the traveler of the departure time and place and the documents to bring.

Feedback after the trip

After they return, calls travelers, briefly asks how it went and records their impressions for your team.

A travel agency without and with Linia AI

This is what selling travel looks like when inquiries come in only during office hours, compared with an AI assistant taking them around the clock.

Without an AI agent

Linia takes inquiries at any time
Destination, dates and budget already recorded
Linia offers available seats to everyone
Excursions arranged in English, German or Russian
Linia calls the traveler after the quote

Implementation

How we set up the Linia AI agent in your travel agency

From the first conversation to the first real call, there are four simple steps. We handle all the technical work, and you decide how Linia talks to your clients.

1. Getting to know your offer

We go through your packages, excursions, departures and the way your agents write quotes, so we know which inquiries Linia handles on its own and which it forwards straight to an agent.

2. A script for travelers and guests

We write the conversation in your language and in foreign languages, with questions about destination, dates and budget and rules on what Linia must never promise.

3. Connecting bookings and email

We connect the agency's number, email and calendar, and if needed your booking system or CRM via API, so Linia sees current packages and availability.

4. Test inquiries and launch

We test typical calls with your agents, from a family summer holiday to a group excursion, refine the answers, and only then does Linia AI take real calls.

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FAQ

Frequently asked questions

Answers to the questions owners and managers ask us most often before they bring an AI voice agent into their business.

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Can Linia confirm a package booking?

Linia can book an excursion if it is connected to your system and you allow it. For packages with flights and accommodation, it collects all the details, while your agent completes the final confirmation, contract and payment. That way the traveler never gets a promise the agency cannot keep.

How does Linia know which packages and prices we have?

How does the quote reach the traveler by email?

Does Linia answer foreign guests looking for excursions?

What about questions on visas and travel documents?

How does Linia help with quotes for honeymooners and groups?

Does the agency have to change its phone number?

More industries

Linia AI voice agent for other industries

We have tailored Linia to 20 industries, each with its own conversation script and rules. Choose yours and see what an AI voice agent can do for your business.